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payment and shipping

DELIVERY AND SHIPPING TERMS:

We ship insured to Austria (DPD or Post.at), Germany (DPD or GLS), EU countries (DPD or GLS), Switzerland, Liechtenstein, Norway and the UK (Post.at or UPS Express) as well as Mexico and selected other countries (UPS Express). It is possible to select the shipping service provider during checkout.
Within the EU, the prices displayed include the applicable VAT of the respective country (enter the address at checkout), outside the EU the prices do not include VAT or customs fees that may be incurred upon import and must be paid by the buyer .
Austria :
  • Delivery within Austria: free shipping for orders over €150, otherwise €5.
  • Delivery time within Austria 1-2 days
  • Shipping either by post or DPD

Germany :

  • Free shipping for orders over €150, otherwise €11.50.
  • Delivery time: 2-3 days
  • Shipping either with GLS or DPD.

EU :

  • Free shipping for orders over €250 otherwise:
  • EU Zone 1 (Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Romania, Slovakia, Slovenia, Czech Republic, Hungary, Italy, Croatia): €16 with DPD (2-3 days)

  • EU Zone 2 (Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal, Spain, Sweden, Finland): 20€ with GLS (2-4 days)
  • Greece: €17 with Post.at (4-5 days) and €37 with UPS Express (2-3 days)
  • Delivery time within the EU 2-4 days.

Switzerland, Liechtenstein, Norway:

  • Delivery with Post.at €21 (2-3 days) or UPS Express €37 (1-2 days)
  • Prices without VAT.
  • Please note: additional customs fees may apply and must be paid by the buyer upon receipt.

UK :

  • Delivery with UPS Express 50€ (1-2 days)
  • Prices without VAT.
  • Please note: additional customs fees may apply and must be paid by the buyer upon receipt.

Rest of the world:

  • Currently: Mexico, Japan
  • Delivery with UPS: 50€
  • Delivery time 2-7 days
  • Prices without VAT.
  • Please note: additional customs fees apply and must be paid upon receipt.

    PAYMENT TERMS:

    • Payment in advance by bank transfer, shipping upon receipt of the account
    • Visas
    • Mastercard
    • Klarna
    • Google Pay
    • Apple Pay
    • PayPal

    RETURNS

    As a consumer within the EU, you have the opportunity to cancel your NIRMI order and return your product within two weeks of receipt of your delivery.

    Please let us know in writing by sending an email to info@nirmi.at. You can also use the cancellation form (see cancellation policy in the footer menu) as a template.

    Please send the stretcher including all accessories back to us insured. The return shipping is at your expense.

    After receiving your return, we will refund the purchase price including any shipping costs you paid.